Returns

We accept returns on eligible items within 14 days of delivery. Items must be unused, with tags attached and original packaging intact. To start a return, use our Return Portal to receive a return authorization and prepaid label.

Final sale items include: furniture, lighting, rugs, apparel, accessories, sale items, seasonal goods, food, custom products, items shipped directly from our partners, and anything marked “final sale.”

See our full refund policy here.

To start a return, head to our Return Portal. Once your return is approved, you’ll receive a Return Authorization Number (RMA), a prepaid shipping label, and instructions. Be sure to include your packing slip and send the item back in its original condition and packaging.

Yes. The following are final sale and cannot be returned: furniture, lighting, rugs, apparel, accessories, vintage, sale items, seasonal and holiday items, food and pet food, custom or personalized products, items marked “final sale,” and products shipped directly from our partners.

For in store returns we refund immediately back to the original form of payment. Please note that orders paid by check can take up to 14 days for a refund check to be issued.

For online returns, we will notify you once we’ve received and inspected your return. If everything is in order, you’ll be refunded back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All sale items and items marked “final sale” are not eligible for return. This includes promotional discounts, markdowns, and select categories like furniture, lighting, rugs, apparel, accessories, vintage, seasonal items, food, items shipped directly from our partners, and custom pieces. We encourage you to review product details carefully before purchasing final sale items.