Ordering

Can I modify or cancel my order after it's been placed?

Yes, you can cancel your order by emailing us at 15012963776@163.com as long as your order doesn't include furniture, lighting, or rugs. Orders for furniture, lighting, and rugs cannot be canceled as these items are shipped directly from our manufacturers. If you need to modify your order simply cancel your original order and place a new order with the correct items.

Can I change my shipping address after my order has been placed?

We are not able to make changes to shipping addresses after an order has been placed. Please carefully review your address before completing checkout.

Veoneva is not responsible for orders shipped to incorrect or incomplete addresses entered at the time of purchase. If a package is delivered to the wrong address due to a customer error, we are unable to retrieve, refund, or reship the item.

Do you offer gift wrapping or gift cards?

Gift wrapping is available at checkout, and you can purchase gift cards here.